Returns Policy for Demo Store
Demo Store is operated by Demo Business in Kenya. This page explains how returns are handled for purchases made from Demo Store. Please read it before placing an order so you know what to expect.Owner note: the policy details below are not yet confirmed. Replace every bracketed placeholder with your actual terms, then review the whole page before publishing.
Return window
You may request a return within [PLACEHOLDER: number of days] of receiving your order. Requests made after this period may not be accepted.
Items eligible for return
To be eligible, an item must be unused, in the condition you received it, and in its original packaging where applicable. Please include proof of purchase or your order reference.
Items that cannot be returned
The following are not eligible for return: [PLACEHOLDER: list excluded items, for example perishable goods, personal-care items, or final-sale products].
How to start a return
- Contact us at [PLACEHOLDER: contact email or phone] with your order number and the reason for the return.
- We will confirm whether the item is eligible and explain the next steps.
- Send the item back using the method we confirm with you, to [PLACEHOLDER: return address].
Refunds
Once a returned item is received and checked, we will contact you about the outcome. Approved refunds are issued via [PLACEHOLDER: refund method] within [PLACEHOLDER: number of days]. [PLACEHOLDER: state who pays return delivery costs, and whether original delivery fees are refunded].
Damaged or incorrect items
If your order arrives damaged or is not what you ordered, contact us within [PLACEHOLDER: number of days] of delivery at [PLACEHOLDER: contact details] so we can resolve it. [PLACEHOLDER: describe your resolution process, for example replacement or refund].
Exchanges
[PLACEHOLDER: explain whether exchanges are offered and how they work, or remove this section if not applicable]
Questions
For any questions about returns, reach Demo Store at [PLACEHOLDER: contact email or phone].Owner note: please review this draft against your actual return practices and any applicable Kenyan consumer-protection requirements before publishing. This draft is not legal advice.